http://blog.charlesarmour.com/2009/05/27/att-fail/ Charles Armour Wed, 21 Oct 2009 18:22:25 +0000 hourly 1 http://wordpress.org/?v=3.0 http://blog.charlesarmour.com/2009/05/27/att-fail/comment-page-1/#comment-8 Charles Mon, 08 Jun 2009 22:50:40 +0000 http://www.charlesarmour.com/?p=10#comment-8 Well, they have replaced both our phones and everything seems to be working pretty well. I'm glad for that and hoping I won't have to spend any more time on support calls! Well, they have replaced both our phones and everything seems to be working pretty well. I’m glad for that and hoping I won’t have to spend any more time on support calls!

]]> http://blog.charlesarmour.com/2009/05/27/att-fail/comment-page-1/#comment-7 Teddy Mon, 08 Jun 2009 21:52:34 +0000 http://www.charlesarmour.com/?p=10#comment-7 Thats a shame. The only thing I can figure is failed update..but on both phones at the same time? I dunno Thats a shame. The only thing I can figure is failed update..but on both phones at the same time? I dunno

]]> http://blog.charlesarmour.com/2009/05/27/att-fail/comment-page-1/#comment-6 Charles Thu, 28 May 2009 23:05:48 +0000 http://www.charlesarmour.com/?p=10#comment-6 This morning I went to get new SIM chips and they had no effect, so now we're returning the phones for replacements. Strange thing is that they seemed to fail about a month prior to their warranty expiring...is this built-in obsolescence that happened a little sooner than planned? I can't imagine both our phones having these issues if it's not some sort of planned death! We'll see... This morning I went to get new SIM chips and they had no effect, so now we’re returning the phones for replacements. Strange thing is that they seemed to fail about a month prior to their warranty expiring…is this built-in obsolescence that happened a little sooner than planned? I can’t imagine both our phones having these issues if it’s not some sort of planned death! We’ll see…

]]> http://blog.charlesarmour.com/2009/05/27/att-fail/comment-page-1/#comment-4 Teddy Thu, 28 May 2009 16:29:23 +0000 http://www.charlesarmour.com/?p=10#comment-4 I can't say I've had a similar experience with AT&T, though I haven't had a phone with ANY features on it, just the basic call and text stuff. I will tell you that the rare occasion that there is a discrepancy on the bill, their account services dept usually always helped out with credits. Coming from tech support/customer service experience, I KNOW exactly what you mean by differing security policies between customer care and the local markets (storefront). Guidelines and policies like these are enforced differently from store to store. Seems you may have gone to a store managed by a jackhammer. Customer care (phone support) people usually become lax on verifying security due to volume of calls, etc. Awesome to see you called back to apologize. It takes a big person to do that. (with a big mustache) In conclusion, I would say try to stick it out with AT&T. We've been with them since cingular first came out and they've been good to us. I can’t say I’ve had a similar experience with AT&T, though I haven’t had a phone with ANY features on it, just the basic call and text stuff. I will tell you that the rare occasion that there is a discrepancy on the bill, their account services dept usually always helped out with credits. Coming from tech support/customer service experience, I KNOW exactly what you mean by differing security policies between customer care and the local markets (storefront). Guidelines and policies like these are enforced differently from store to store. Seems you may have gone to a store managed by a jackhammer. Customer care (phone support) people usually become lax on verifying security due to volume of calls, etc. Awesome to see you called back to apologize. It takes a big person to do that. (with a big mustache) In conclusion, I would say try to stick it out with AT&T. We’ve been with them since cingular first came out and they’ve been good to us.

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